A. Please use our quotation form and fill the necessary details, once we receive your information we will provide you with a competitive quote.

A. There are many restricted items you cannot send, such as batteries, flammables, perfumes, aerosols failure to declare these could result in penalty charge. Please view our dangerous goods section for further information.

A. We can collect your shipment at an additional cost. Prices vary from area to area.

A. We can provide wrapping and boxes, but please note there is an additional charge for these materials. To find out more please call our office on +44 161 882 0666.

A. If the collection point is out of Manchester, then it usually takes 2 days to arrive to our warehouse. After arrival we book on the same day and deliver. Air freight takes usually 4-7 days to arrive at international destinations. Europe takes 1-3 days.

A. When you book your shipment a Master Airway Bill is produced. If you want the original you can pick up from our office, but it is not essential to have an original. For your convenience we scan the original and send by email, so you can print to collect your goods.

A. Yes. You can have a member of family or friend as the consignee on your airway bill.

A. yes there is. Every country has its different customs rates and regulations, please contact your.

A. A 20FT container is 6 meters in length and is the standard container for shipping by sea. The 40FT is twice the size at 12M in length and is usually used for commercial shipments or personal effects.

A. please fill our sea freight contact form with all the required information and one of our team will contact you shortly.

A. After your booking is confirmed we will inform you by phone or email. Depending on your shipment you should prepare the site for the truck that has the container on the loading site. Please be advised that all containers are on the truck and they are not put on the ground. On the point of arrival of the truck on the site you have 3 hours to load the container. After that there is a penalty for the truck over staying, which customer is liable to pay.

A. Once you load your container please email Express Cargo with the container and seal number with clear instructions on who will be the shipper and the consignee. These details must include the full address and telephone details and email. Once we receive that we will provide you with a draft bill of lading, which is the legal document for your shipment that will be used to clear container to destination. Please be advised that any changes after printing will incur extra charges. Please view our Bill of Approval guide lines. Once you approve the bill of lading you can have telex release, which is a paperless bill of lading that is printed for you to take.

A. We only provide port to port service and please see our customs clearance guide page for more details.

A. You can get a free, no-obligation quote by contacting us. Simply fill the necessary details of what you’re sending from and to which country, along with the weight and dimensions of your parcel.

A. To obtain an accurate quote, we require both the weight and dimensions of each item of your consignment.
For information on how to accurately weigh and measure your parcels, please see our weighing and measuring guide.

A. There are extra services for documents only, which are usually cheaper than their non-document counterparts. Also, documents do not require customs invoices (also known as packing lists) for shipments to countries outside of the EU.

A. Yes, you will need to provide weight and dimensions for documents. Please refer to our weighing and measuring FAQ.

A. A Customs Invoice is used to assist with customs clearance. It is also referred to as a packing list, pro forma invoice or commercial invoice. A Customs Invoice should detail your consignment as accurately as possible to avoid any clearance delays. It is a mandatory requirement for shipping goods outside of the EU. From 1st January 2021, all shipments between the UK and the EU will require a customs invoice / packing list. Please refer to our Customs Information.

A. From 1st January 2021, all shipments between the UK and the EU will require a customs invoice / packing list.

A. For deliveries outside of the EU, the recipient may be required to pay customs duties, taxes or fees. We are generally not involved in this process (with some exceptions—please see specific service info), and as such customs fees will not be included in your quote. The carrier will be in touch with the recipient directly and the relevant Customs office will retain your items until the fees are paid. Sometimes the carrier will pay duties and taxes on behalf of the receiver and recover the costs on delivery (sometimes referred to as "cash on delivery"). When this happens, the invoice to the receiver will be from the carrier, not customs. You will need to check the customs regulations for your destination country to see if you are likely to have to pay customs charges, which may depend on the nature or size of your consignment.

A. The documentation required varies from service to service. For door-to-door courier services, we will generate your documentation for you when you make your booking. After you have made your booking, we will email you instructions regarding the documents required.
For air and sea freight services, we will manually generate your documentation and email it to you.

A. Your documents should be generated and emailed to you within an hour of booking. If you have not received your documents please contact us.

A. While the drivers may carry manual shipping labels, we must insist that our pre-printed labels are used in order to avoid billing complications.

A. Each destination country will have its own set of regulations and requirements that you will need to be aware of before attempting to send your goods there.

A. Perfume is considered a dangerous and hazardous item because it is flammable due to its alcohol content. In the high pressure of an aeroplane’s cargo hold (as opposed to the aircraft cabin where the passengers sit), this is very unsafe.
The decision not to allow the international shipment of perfume is one made by Civil Aviation Authorities and enforced by all carriers.

A. There are restrictions on sending devices that use lithium ion batteries. However, you can usually send mobile phones if the battery is transported inside the device. Restrictions may vary depending on carrier and destination country. We advise that you contact us before proceeding with your booking.

A. "Volumetric weight" refers to the amount of space that a package occupies. It’s usually relevant when an item is of a large size but weighs relatively little. Your shipment will be charged based on either actual weight or volumetric weight depending on which is largest.

A. All carriers handle parcels with the same standardised level of care. Parcels may be stacked and are processed through automated sortation centres using conveyors and chutes. As such, FRAGILE or orientation ("this way up") labels may be ignored. You will need to package your items securely - as a general rule, your parcel should be able to withstand a drop from waist height onto a solid floor.